Returns and Exchanges
If you are not satisfied with your purchase for any reason, we will exchange it or take it back for a full refund if within 30 days of receiving your order. We will accept exchanges up to 90 days after purchase. Special orders which are orders of items that are not currently in stock, are not returnable although in special circumstances we will accept returns for store credit up to 90 days after receipt.
Please contact us within 30 days of receiving your order to obtain a Return Authorization number and return instructions. Customer is responsible for return shipping costs. We will respond to your request within 1 business day. Please do not send back without a Return Authorization number, or your package will be returned unopened.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. We will notify you within 1 business day once we have received your package and process your request. Please allow refunds and credits 48-72 hours to post to your credit card or paypal account. Refunds can only be applied to your original method of payment. Please alert us of any delay.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you and can be used for any purchase on our website.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Authorization numbers must be clearly written on the outside of the package. All packages without a return authorization number will be returned. Item must be packaged as to not incur damage in transport. Please DO NOT ship jewelry in any form of envelope, padded or otherwise. Boxes only. To return your product, please mail it to:
Via USPS Priority Mail:
Renee Taylor Gallery
P.O. Box 1355
Sedona, AZ 86339
Via FedEx/UPS 2-day:
Renee Taylor Gallery
336 State Route 179, Ste. E101
Sedona Arizona US 86336
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For more expensive items we are happy to send you a prepaid shipping label using our discounted rate. Unless otherwise noted, if we send you a prepaid shipping label, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.